Saturday, September 30, 2017

Caveat Emptor the G.O.O.B.

This week I had another bad experience with  a rep.  (If you read last week's blog post; it details what transpired when I received a defective item.)  No, I don't blame the Facebook Group Owners or Admins where it was advertised, and MOST of the Reps are courteous and prompt.  But seriously, everyone *should* be conducting business professionally--especially to their fellow sales representatives.


I've been making a lot of purchases from detashes to try and fill in my inventory, and this week was no exception.  I should mention here that I'm a relatively new rep myself.  However; I'm not new to running an online business, or managing a Ladies Department.  I understand that your job is to get merchandise out, and I know that your business depends on sales from repeat customers.


Everything that I ordered from September 23 had arrived except one Krafft dress that I had ordered for myself.  I've not been able to purchase any from Launch, and thought that this would be a good way to check the fit before deciding to add it to our line here.  So, I emailed the rep to inquire what had happened to my order.  She informed me that she was allowed by PayPal to have 7 days to ship.  That's an interesting response and apparently; this is correct.  Even though I've had a PayPal Business Account since they opened back in the late 90's;  I'd never heard that policy before.  We always ship either same or next day, so that particular factor has never been an issue.  No "I'm sorry."  No "I'll get it right out."  Just the bad attitude--and there's no place for a bad attitude in business.


As of today September 30,  my Krafft dress finally has a shipping label but hasn't yet been received by USPS.  This is a horrible way to do business.  In addition to hurting me; it's also hurting the sales of other reps.  WHY?  First, because it's a terrible reflection on the company.  Sure, I'm a rep too and understand that the majority of reps are fine.  Still, it's a very bad thing ~ especially with numbers being so small.  One does tend to remember names and faces (thanks in part to Facebook). Secondly, I'm shopping destashes again today and passing up Krafft dresses because I have no idea how they fit or look on. This means that it's costing other reps potential sales.  Bad attitudes and poor business practices hurt everyone.

Right now, I'm left with no dress and an open case in the Resolution Center at PayPal. Will it actually ship?  Who knows?  I understand that I'm covered through PayPal and will be reimbursed for my purchase if it never arrives.  Ultimately though; the real question is--Is this how you want your business to be remembered?  Is this the impression that you ever want to leave with anyone?


At least I believe that I have the answer to one question.  I'm fairly sure that I fully understand why this particular rep is Going Out of Business (G.O.O.B.).

Thursday, September 21, 2017

How CHEAP are you???

Seriously, who fights over 3%?  Sadly, it seems that many people "in business" attempt to do so.  Perhaps, they've not read PayPal's T.O.S (Terms of Service) or perhaps they just don't care.  Beware of anyone adding on an additional 3% to cover their "PayPal Fee".  It is stated VERY clearly that this is the SELLER's responsibility.

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments

Also, NEVER, EVER send anyone money for merchandise using PayPal's Friends & Family.  First, this is another violation of PayPal's Terms of Service. Second, this just like sending cash.  Once that money is gone--it's gone.  The buyer has absolutely NO recourse.  Again, the link ~

https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#accepting-payments

Paying via Square? Buyer Beware!

This week, I was the unfortunate recipient of some defective wholesale merchandise.  One would think that this would be an easily resolvable matter, especially since it was a business to business transaction.  I followed the normal procedure; which is to request a return label, and then a refund upon the receipt of the product.  In this particular case, the seller wanted me to: 1. Hold the merchandise 2. Let her advertise it with the defect 3. Drop ship it to the new buyer.  This *solution* put me off for a number of reasons primarily being that the seller was refusing to rectify HER mistake, AND secondly because it reeks of being scammed.  I donate anything that is defective, and don’t care to ever being involved in the sale of anything that isn’t first quality.  When I wouldn’t comply with the seller’s request; the conversation quickly deteriorated with her making a number of unpleasant assessments of my character.

I had paid the invoice for my order via Square.  Since this was my first experience with any type of issue; I went to their website, and searched, and searched for some way to dispute the transaction.  I couldn’t find any information either there, or via Google.  It seems that Square offers NO Customer Support.  Interesting?

Since I had used my PayPal Business Mastercard to pay the Square invoice; I called their Customer Service.  I had a short wait and was transferred through to another department where I was advised that my purchase was covered, but I would need to provide documentation, and it could take up to 15 days to resolve this charge back.  Within a short time; I received an email with a number of questions and required documentation.  I am very happy to report that the issue was resolved the same day and I was refunded.


Moral to the Story: Take CARE if paying via Square.  The only recourse that I could find for buyers is a charge back through your bank card.  This can get very complicated and messy depending upon the particular bank’s policy.  I know that I’ll be trying my best to avoid other sellers that use Square.  If I am sent another Square invoice—I’ll be using my PayPal card to pay it.

Sunday, August 6, 2017

Clothed With Scarlett

Agnes & Dora
Kelly Lynn Smith
Independent Representative
Clothed With Scarlett


LOVE Beautiful Clothes?  Like to Shop Online?  Join us for the Launch of my Online Boutique tomorrow, August 7 at http://clothedwithscarlett.com

Here's a preview of some of the Gorgeous Agnes & Dora Brand Clothes Available to Purchase in my Shop.


Nightingale Wrap Dress


Frill Sleeve Top & Boho Midi


Dolman Tunic & Flounce Skirt


Ruffle Tunic


Swing Tunic
The Swing Tunic has POCKETS and can also be worn as a dress (with/without a skirt extender).


Fisher Dress


Fisher Dress


Dolman Top & Swing Tunic


Dolman Top & Nightingale Dress


Tank & Nightingale Dress


Dolman & Leggings




Want to learn more about Agnes & Dora?
Visit my Website


FAST SHIPPING
I ship either Same (or Next) Day depending on the time that the payment is received
Shop is OPEN 24/7 for your Convenience







#AgnesAndDora #AandD #clothedwithscarlett #OnlineBoutique #ShopOnline #OnlineShopping #clothes #clothing #fashion #ladieswear #misses #juniors #legging #tops #tunics #tee #tees #skirts #skirt #dress #dresses #shopathome #clickandbuy #womens #womensclothes #womensclothing #plus

Saturday, August 27, 2016

In Publication

For a partial list of some of my photos/articles in Hard Copy Publication, please visit my website at: http://angelsunafghans.com/publication.html Note that it includes many magazines as well as a book. Most of my recent photos in publication are of Kaitlin’s nails as that is our present focus. In addition to these publications, my work has also been featured online by Nails Magazine, The American Kennel Club, Plush Puppy, United Peafowl Association, My Pet Chicken and numerous other online publications and ezines. http://angelsunafghans.com/SocialMedia.html

 Kelly Lynn Smith Angels
Unawares/Angelsun Photos

Friday, July 15, 2016

Analyzing AKC Dog Show Results and Strategy

Thoughts While Being Absent






Winning?


At first glance, any particular win can be made to look impressive.  This is why it is very important to look up the actual results from the show online.   It's also why we put the link with the results along with any win that we post.


The BOB (Best of Breed) by Default Win Brag


 Now, this intially sounds impressive.  However; when the result is looked up--the dog actually went BOB because it was the ONLY dog entered. NOBODY else was there.  Few judges will withhold the ribbon.  In this particular scenario; the dog went Best of Breed by default.

The BOB (Best of Breed) Stuffed Entry Brag


A well known handler with helper minions has stuffed the entry and has ALL of the dogs present.  Somebody from Team "Robbie" is robbing not only BOB but ALL of the wins.  It's not quite as impressive looking at it that way, is it?  Not exactly a fair competition? It rather defeats the concept of sportsmanship. Occasionally, a brave judge will withhold when the same handler has every dog entered. However; this doesn't happen very often ~ or as often as it should.

Congratulations!


It's always interesting to read the comments under the brags on these types of wins on Facebook.  I have to wonder if the people are too ignorant to look up the results?  Are they truly that deluded?  Or if they play the game the exact same way?

Maybe, these are some of the contributing factors as to why entries are down.  Maybe people are tired of wasting their money when the odds are stacked 6-0 in favor of Team Robbie.

Using the Catalog  and Results as a Strategy Tool


Before putting too much stock in that win brag, look up the results if you aren't actually at the show.  See who is listed as "agent" and what wins.  The catalog and results will give you a good snapshot of what happened at that particular show, although observing in person gives the best perspective.  Sometimes, the same "agent" is on the winning dog/s although not listed in the catalog.  This can happen because a competent owner-handler showed up with a quality dog, and someone made the last minute decision to put a pro on their dog.

Another thing to look at is the entire show circuit and the results.  See if the same dogs are entered every day.  When a dog out with a handler team is only entered one day out of a 4 day circuit; it is probably not a very good dog and is *supposed* to win that particular day.  Think that through carefully and make the best strategic move if you are entered.

When Team Robbie has everything entered except for one day at a circuit; you just might have a great chance with that particular judge.  Look at what that judge gives out in terms of wins.  If they put up nice quality dogs; keep their name for future reference.


So, how do I look up Results?


 Probably the easiest way to look up show results is via Google using the dog's registered name, the date and the location.  Results are also available on these websites even though they aren't very user friendly.

http://www.infodog.com/

https://app.raudogshows.com/results/

http://www.onofrio.com/


To verify this result:
http://www.infodog.com/results/results.htm?evno=2014154002&bno=20500&sdt=&edt=

To see complete show record *must be Infodog Member*
http://www.infodog.com/my/dogpage.htm?akc=HP+45303901



Major Alert



Lastly, if Team Robbie never even acknowledges you and one day goes out of their way to be exceptionally nice when there is a major--you know that you've been set up.  You're going to take the fall that day with the third place ribbon in class--even though your dog is sound, moves like the wind, shows like a dream, and has a fantastic win record.  Team Robbie is on every dog in every class that day and wins every class too.  Keep the name of that judge too and put him on your DNS (Do Not Show) list.

Strategy: Next time, be smarter and take appropriate action.

Owner Handling?


Being an Owner Handler is challenging but not impossible.  Watch, Research, Read, and LEARN from your mistakes.  Team Robbie isn't invincible but you'll have your work cut out for you. Remember that you do this because you LOVE the dogs.  They do it because it is their job. They are paid to do it and lose clients if they don't win.

Seeing a truly Owner-Handled dog with a consistent win is impressive.  And by truly--I mean those that are 100% Owner Handled ALL the time--NOT those that are taken to the wins by Team Robbie and then handed back to the owner.



Disclaimer: Any resemblance to actual events is purely coincidental (yet very possibly happened at a dog show in galaxy not so far away).


Angelsun ~ Exclusively Owner Handled





"There are many people, particularly in sports, who think that success and excellence are the same thing. They are NOT the same thing. Excellence is something that is lasting and dependable and largely within a person's control. In contrast, success is perishable and is often outside our control. If you strive for excellence, you will probably be successful eventually. People who put excellence IN the first place have the patience to end up with success. An additional burden for the victim of the success mentality is that he is threatened by the success of others and he resents real excellence. In contrast, the person that is fascinated by quality is excited when he sees it in others."
Joe Paterno


Angelsun ~ Continuing the Tradition of Excellence

Saturday, June 25, 2016

Day 9 at the Flow Hive

Frame #2 (foundationless frame)




Here's how this frame looked on Day 3.



Day 9

This is almost completely filled with comb now!
The bees have been BUSY!!